One of the main requirement in philippines is NBI clearance may it be for job, getting passport ETC. Knowing how tedious it is to get NBI Clearance, you need to line up for several hours fill up some forms and so on. NBI came up with NBI Online Clearance Application. Sounds convenient right? think again…. For online application you need to pay thru Gcash or Pinoy Pera Padala. Since I’m a globe user I used Gcash in paying, after a sec or two I received my reference no. then I log on to NBI to setup my account and schedule. but for some reason I received this error “Please make sure you have not mistyped your reference number and payment date/birthdate.” I did double check everything and everything is correct.
I called the Gcash hotline to report they even verify my reference number, and indeed it was correct so they promise to resolve the issue within 24hrs. Error happened last Sunday and reported after and now its Tuesday and still not yet resolve how inconvenient it is to transact with Gcash. I do made followup call thru gcash hotline several times but all they answer was no reply from concern department and I will just followup.
what pissed me off is the agent told me upfront that there was no reply from the concern department and she will just email and followup again! for crying out loud! 3 days was already passed by and no reply? if they are waiting for the email it will take years. They have the means to call since they have the information of the that department. I previously worked in a call center and urgent matters that need to escalate we have direct no. to expedite the process. So I suggested to the girl to call the department ASAP and she reply that they don’t have means to call them! Inday call center ka nagtratrabaho madaming telephone dyan na pwede gamitin ung sa supervisor or managers phone actually have access to outside call.
So I decided to cancel the transaction and request for a refund since they cannot solve the problem and they just replied “ay sorry we cannot guarantee na ma refund?” Honestley Gcash is not convenient at all. and even agents in gcash hotline was not helpful at all.